Professional Customer Service and Increased Agency Productivity
Phone work is a major component of any agency’s time, and even small process efficiencies can add-up to
major productivity increases, freed-up time for other work, and an improved the bottom line.
To improve such efficiencies, XDimensional Technologies has teamed with Vodex Communications® as its chosen preferred partner, integrating Nexsure with Vodex’s Voice over IP (“VoIP”) phone service.
On-Screen Notification of Incoming Calls
It’s important to know who’s calling, giving you a few seconds lead to arrange your thoughts and greeting.
One-Click to Client Account for Incoming Calls
When you click on the incoming call, your screen automatically pulls up the client account. From there you can easily retrieve
any information you need, or type in your notes instantly.
One-Click Launch of Outbound Calls
No more reaching for the phone to dial, just click the contact phone number and youll be buzzing along, so to speak.
Automatic Call Logging - Incoming and Outgoing
For audits, E&O, or historical research, sometimes youll want to see a record of incoming and outgoing calls. Its all there
for review and action.
Increased Agency Productivity
Increased Agency Productivity With more calls per hour and more work enjoyment; employee productivity adds-up quickly.
Swift Responses to Customers and Questions
With the caller's account information right at your fingertips, there’s no
fumbling around, or "just a minute", only prompt, factual, answers.
Improved Customer Satisfaction When you deliver information and answers quickly, your agency is simply "on the ball," and
youll be appreciated for that. For those in a rush, no time is wasted. For those that want to talk, you might just save some time.
Makes Work More Enjoyable
One of the more important things in your agency is your employee's work satisfaction. Adding Nexsure Phone Integration makes it possible to "get into the zone" and become highly productive. It removes repetitive, mindless tasks, improves ergonomics, and helps to create a positive mindset.